Migration is self-serve, by CSV. Export your subscribers from Loop, rename the columns to Daima's, then import and activate from the Daima admin. Subscribers keep the billing dates and cadences they had, and nobody is back-billed — the migration guide covers the cutover order that stops anyone being charged twice. The exception is subscribers with no usable payment method on their Shopify customer record — PayPal and wallet-only ones — whose contracts still import and activate but come through flagged, so you'll need to email those customers and ask them to re-subscribe. A Loop export will not import as downloaded: Daima matches column names literally, so reshaping the file is the real work. If you'd rather not do that, email your export to support@daima.app and we'll do it for you — turnaround depends on your subscriber count, and the migration guide has the current figures.
You can also install Daima alongside Loop on a development store first, to compare both apps on test subscription data before you commit. There's no setup fee on Daima and no migration fee.
Questions? Reach the team →