Everything you need to ship subscriptions on Shopify.
Reference docs for every Daima feature, plus migration guides for moving over from Shopify Subscriptions, Recharge or Loop. Pick a topic below or jump to a specific article via the sidebar on any doc page.
Getting started
Install Daima, create your first plan, add the widget to your store, turn on the customer portal, and watch the dashboard.
Quick start → 02Subscriptions
Creating plan groups, multiple frequencies, editing live plans, attaching products and variants.
Managing plans → 03Customer experience
Self-serve portal, widget customization, and Pro-only custom CSS injection.
Customer portal → 04Analytics & reporting
Reading the dashboard, period-over-period comparison, and CSV exports.
Reading the dashboard → 05Pro features
Loyalty tiers, affiliate program, gift subscriptions, A/B testing, churn prediction, and checkout upsell.
Loyalty tiers → 06Migration
Bring your existing subscribers across by CSV, self-serve, from Shopify Subscriptions, Recharge or Loop — with support as a fallback if you'd rather not reshape the file yourself.
From Shopify Subscriptions → 07Account & billing
Free vs Pro, invoices, refunds, the 14-day window, and how to cancel.
Free vs Pro →Can't find what you need?
We answer support inquiries within one business day. Email [email protected] or use the contact form with the Support topic.
Before you dig in, the short answers.
How do I start a subscription business on Shopify?
Three steps: pick the products that make sense on a repeat schedule (consumables, refills, curated boxes), install a subscription app to handle the recurring billing Shopify doesn't do natively, and put a Subscribe & Save option on your product pages with a discount worth committing to. With Daima that's about 15 minutes: install from the App Store, create a subscription plan, and the widget appears on your product pages. One step stays manual — you add the My Subscriptions page to your Shopify customer accounts yourself, so subscribers can manage their own plans. The Getting Started guide below walks through every step.
How do customers cancel or pause their subscriptions?
Themselves, once you have switched the portal on. Daima ships a My Subscriptions page for Shopify's customer accounts — a page you add once from your Shopify admin, not something that appears on its own. After that, subscribers can skip a delivery, pause, resume, swap products, change their billing date, or cancel without emailing you. Skip and pause are offered before cancel on purpose — most "cancellations" are really "too much product this month," and giving customers that option is one of the simplest churn reducers there is.
Can I migrate from Recharge, Loop, or another subscription app?
Yes, and you do it yourself: reshape your export to Daima's column names, import it, review, then activate. Billing dates and cadences carry over and nobody is back-billed. Plans are rebuilt in Daima rather than carried across, and any ongoing discount has to be baked into the imported price. The migration guides cover the cutover order that stops anyone being charged twice, and which subscribers do have to re-subscribe.